Store Policy
Customer Care
We are dedicated to ensuring a seamless shopping experience with New Moon Collective from browsing to delivery. For inquiries regarding your order, shipping status, or product details, please contact us at info@newmoon-collective.com. Our team reviews customer service requests and aims to respond within 48 hours. Please note that while our corporate entity is headquartered in the United States, our artisan products are handcrafted and dispatched from our production studio in Bali, Indonesia.
Privacy & Safety
Your privacy is parameter-one to us. Personal information provided at checkout (including name, email, billing address, and shipping destination) is collected solely to process your transactions, complete order fulfillment, and maintain direct communications regarding your purchase. We do not sell, rent, distribute, or share customer data with third parties for marketing purposes. All financial transactions are encrypted and processed securely via authorized third-party gateways, including PayPal and Stripe. We handle and store your data in strict alignment with United States consumer privacy standards.
Wholesale Inquiries
New Moon Collective partners with a highly curated selection of retail businesses both domestically in the United States and internationally. If you are a registered boutique or retailer interested in showcasing our collections, please contact our accounts department at info@newmoon-collective.com. In your message, please provide your registered business name, location, and sales tax certificate number or EIN. Detailed wholesale line sheets, minimum order volume thresholds, and bulk pricing schedules are available upon validation.
Payment Methods
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Credit & Debit Cards: Visas, Mastercard, American Express, and Discover (Processed securely via Stripe)
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Digital Wallets: PayPal checkout
