Store Policy
Customer Care
We're here to make sure your experience with New Moon Collective is smooth from browse to delivery. For questions about your order, shipping, or products, reach out to us at info@newmoon-collective.com. We aim to respond within 48 hours. All pieces are handcrafted in Bali and carefully packed before dispatch.
Privacy & Safety
Your personal data is used solely to process your order and communicate with you about your purchase. We do not share, sell or distribute your information to third parties. Payment is processed securely via PayPal or Xendit. We comply with applicable Indonesian data protection regulations. For any privacy concerns contact us at info@newmoon-collective.com.
Wholesale Inquiries
We work with a select number of retail partners in Bali and internationally. If you're interested in carrying New Moon Collective jewelry in your store, we'd love to hear from you. Contact us at info@newmoon-collective.com with details about your business and location. Minimum order quantities and wholesale pricing available on request.
Payment Methods
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Credit / Debit Cards
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PayPal
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Bank Transfer (Indonesian customers)
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GoPay / OVO / QRIS (via Xendit)
Every piece is a Frequency
Soul Jewellery created with intention — for those who walk the path of beauty